In a significant leap towards digital transformation, Ajman has emerged as the first government entity in the UAE to renew a trade licence using artificial intelligence. This advancement, spearheaded by the Department of Digital Ajman, signifies a groundbreaking development in the automation of governmental processes, reducing human intervention to a minimum while enhancing efficiency.
The innovative system streamlines the licence renewal process by autonomously identifying customer needs, coordinating necessary approvals, and managing the required procedures across different governmental departments. The initial phase of this initiative focuses specifically on trade licence renewals facilitated by Ajman’s Department of Economic Development. Customers are notified automatically before their licences expire, and they can easily complete the renewal process through the AjmanOne government application.
Furthermore, if a commercial lease renewal is necessary, the system integrates seamlessly with the Ajman Municipality and Planning Department to ensure a smooth and automatic completion of the licence renewal. This technological integration underscores Ajman’s commitment to leveraging AI capabilities to simplify and expedite public services.
This development aligns with the UAE’s broader strategy to expand AI utilization in public services. The federal government has ambitious plans, aiming to deliver half of all government services through AI agents within the next two years. Additionally, there is a concerted effort to train thousands of public sector employees in advanced AI technologies, fostering a digitally adept workforce ready to embrace future innovations.